No. Choose a service and processing option, then enter your contact and traveler details. Save your case reference and private access code for later tracking.

Yes. Use the official Vietnam e-Visa or Thailand TDAC government website. Our assistance is optional; TDAC is officially free.

Choose Vietnam e-Visa or Thailand TDAC, select a service option, then complete the traveler, document and trip steps. Review the full total before submission.

Yes, one case can include up to ten travelers. Each traveler has their own profile and documents, and you must have permission to provide their information.

Yes. Use Save & exit, then reopen the draft in Track. You can complete information and upload missing documents later.

Choose the nationality printed on the passport you will use for this trip. Search by country name or country code in the nationality selector.

Use the language selector in the header. Changing language keeps the traveler information already entered; passport names must still match the passport.

No. easy vietnam is an independent travel-document assistance service. Only the immigration authority decides approval and entry.

Upload the photo and identity page with all corners visible. The name, number, birth date and expiry date must be clear and readable.

Use a clear, front-facing portrait on a plain background. Avoid filters, glare and anything obscuring your face; staff review it before filing.

Passport files can be JPG, PNG or PDF, up to 3 MB each. Portraits must be JPG or PNG. Government upload limits can differ from our intake limits.

Yes. Select the traveler and upload their passport and portrait in that profile. One traveler’s document does not complete another traveler’s requirements.

Yes. Open the draft in Track and use that traveler’s upload cards, or choose Continue draft to return to Documents.

Wait for the secure-upload confirmation and check that the filename appears under the correct traveler. Keep the page open while an upload is in progress.

The team adds a correction note. Read it in your case, provide a clearer or corrected file when requested, and message the team if anything is unclear.

Drafts and correction-request cases allow document replacement. Other submitted cases are locked; message the team before making a change.

It is an electronic visa issued by Vietnam’s immigration authority. Our service helps prepare the application; approval is issued by the authority.

The official scheme offers up to 90 days with single or multiple entry. Your issued document’s actual dates and conditions govern your trip.

Single entry permits one entry during the stated validity. Multiple entry allows repeated entries within the issued conditions; select the option that fits your itinerary.

The official guidance asks approved applicants to print the e-Visa for entry and exit. Carry the printed document with the passport used in the application.

Before traveling, check your name, passport number, validity and entry conditions. Present the issued e-Visa and matching passport when requested by the airline or immigration.

Do not assume you can travel outside the dates printed on the issued document. Ask the authority about your circumstances before changing your itinerary.

Enter your actual planned arrival checkpoint. Check the official list of e-Visa entry points and ask the team before changing the port after filing.

No. A visa does not guarantee boarding or admission. Immigration checks your passport, visa conditions and circumstances at the border.

No. TDAC is a Digital Arrival Card. It does not replace any visa or other permission required for your visit.

Yes. The government form is free. Any amount shown by easy vietnam is an optional assistance fee, not a Thai government fee.

Official submission is within the three-day arrival window. We can help prepare information earlier, then file when that window opens.

Yes, for advance preparation and review. Official TDAC submission occurs only within three days of arrival, regardless of the assistance package. TDAC is not a visa.

Prepare passport and personal details, arrival and transport information, your real accommodation address and any health declaration requested by the official form.

The official system provides a downloadable confirmation and sends it to the supplied email. Keep a digital or printed copy with your travel documents.

The official system allows updates before travel, but some identity fields cannot be edited. Message the team with the correct details; a fresh submission may be necessary.

No. Use the accommodation where you actually plan to stay. A hotel suggestion is not a booking or permission to declare an address that is untrue.

Open Track to see the current status, case timeline, documents and team messages. Your private case reference and access code let you return from another device.

The case has been saved but not submitted for processing. Complete the required information, documents and review step before submitting.

Your application has been submitted to easy vietnam, but a real payment has not been verified. This status does not mean government filing has happened.

The team is checking your details and documents. Watch the case messages for questions or a request for corrections.

Staff have recorded government filing in your case. The official reference, when available, appears in the workspace; an authority decision is still pending.

Open your case in Track and look for the final document under each traveler. It becomes available after the team verifies the document and release conditions.

Branded updates can be sent when the operator connects email delivery. Check Track as well; do not rely on an email until delivery is confirmed.

Check spam and confirm the contact email in your case. If you cannot restore access, use Contact with the case reference; do not post passport files or private codes there.

The displayed $49 / $59 / $99 prices are assistance fees per traveler. Vietnam government fees are added separately ($25 single / $50 multiple). TDAC government fee is zero. Your full total is shown before submission and payment.

10% of assistance service fees, for the selected package and number of travelers. Government fees are not discounted. The code cannot be combined with another code.

Prepare and save a case without being charged. Available payment methods appear in your application workspace. A test or sandbox checkout is clearly labelled and never starts real application processing; live payment requires an enabled provider connection. Commercial policy details must be completed before the operator accepts live orders.

The case total includes all travelers and selected services. Review the number of travelers, service fees, government fees and discount before paying.

Enabled Stripe and PayPal options appear in the application workspace. A provider that is not connected is not offered as a working checkout.

It is a clearly labeled test environment, not a real charge. Test payments never authorize processing or release of a real customer’s visa.

Check your case payment status and message the team before paying again. A bank notification alone does not confirm that the application received a verified payment.

No. Use the enabled provider’s secure checkout. Never send your card number, security code or payment password in a message or contact form.

Priority intake and document assistance for an urgent Vietnam e-Visa case. Staff confirm availability before payment. It is not an official government expedited visa and does not guarantee approval or same-day delivery.

No. It is our document-review target after complete information and verified payment. Government processing and decisions are separate and may take longer.

After complete information, the required documents and verified real payment. Missing details or correction requests can postpone review.

Business-day targets exclude weekends and relevant public holidays. The immigration authority follows its own operating calendar.

No. Do not treat an urgent package or review target as a boarding guarantee. The airline and immigration authority apply their own document requirements.

Enter the date you need your documents and contact the team immediately. Staff must assess feasibility before confirming an urgent service.

Correct an editable draft before submission. After filing, message the team promptly; the authority may require a new application and a separate fee.

Send the updated itinerary through case messages. Visa validity and TDAC timing must be checked; changing your booking does not change an issued document automatically.

Use case messages or Contact and read the Refund policy. The result depends on work already completed, authority fees paid and applicable consumer rights.

The authority makes that decision. Staff record the outcome and available information in your case; approval is not guaranteed and government fees follow authority refund rules.

Files use private storage and authorized downloads. Your case session and authorized operations staff can access relevant documents; keep your access code private.

Send a privacy request through Contact. Staff review identity and any record-keeping obligations; closing a browser session does not delete stored documents.